https://www.inducthrsolutions.in Vacancy Fri, 03 Jul 2026 18:06:43 +0530 en-us https://www.inducthrsolutions.in https://www.inducthrsolutions.in/job-openings-for-bpo-executive-thiruvananthapuram-1434102.htm https://www.inducthrsolutions.in/job-openings-for-bpo-executive-thiruvananthapuram-1434102.htm Tue, 26 May 2026 00:00:00 +0530 We are expanding our US Healthcare Call Center Operations and are looking for experienced Call Center Leads and Calling Executives to support our client’s Service Coordination Department. Role Overview: The selected candidates will be responsible for managing inbound and outbound calls related to patient therapy referrals. This is a core process that directly supports a #US Certified Healthcare Agency. Key Responsibilities: Inbound & Outbound Calling • Handle all incoming patient calls to the office • Make outbound calls to patients regarding: • Confirmation of referral receipt for therapy • Notification when a therapist is assigned • Follow-up calls if therapists are unable to reach the patient • Collection of additional details related to complaints or service issues Coordination & Documentation • Document all interactions accurately in the Electronic Medical Records (#EMR) system • Monitor and respond to emails related to assigned geographical regions • Coordinate with therapists and the CHHA team through email communication Lead-Level Responsibilities (Lead Role) • Oversee the calling team ? Required Skills • 2-10 years of experience for Executive roles • Strong US English accent and excellent communication skills • Prior experience in #UShealthcare, home health, or medical calling preferred • Good understanding of patient communication etiquette • Ability to work in US time zones (if required) • Experience documenting cases in EMR is an added advantage Why Join Us? • Opportunity to work directly with US-based healthcare operations • Stable, long-term project • Growth opportunities into supervisory and client-facing roles • Professional and structured work environment Subject: Application - Call Center Executive / Lead (US Healthcare)