Job openings for Bpo Executive in Thiruvananthapuram

We are expanding our US Healthcare Call Center Operations and are looking for experienced Call Center Leads and Calling Executives to support our client’s Service Coordination Department.
Role Overview:
The selected candidates will be responsible for managing inbound and outbound calls related to patient therapy referrals. This is a core process that directly supports a #US Certified Healthcare Agency.
Key Responsibilities:
Inbound & Outbound Calling
• Handle all incoming patient calls to the office
• Make outbound calls to patients regarding:
• Confirmation of referral receipt for therapy
• Notification when a therapist is assigned
• Follow-up calls if therapists are unable to reach the patient
• Collection of additional details related to complaints or service issues
Coordination & Documentation
• Document all interactions accurately in the Electronic Medical Records (#EMR) system
• Monitor and respond to emails related to assigned geographical regions
• Coordinate with therapists and the CHHA team through email communication
Lead-Level Responsibilities (Lead Role)
• Oversee the calling team
🔹 Required Skills
• 2-10 years of experience for Executive roles
• Strong US English accent and excellent communication skills
• Prior experience in #UShealthcare, home health, or medical calling preferred
• Good understanding of patient communication etiquette
• Ability to work in US time zones (if required)
• Experience documenting cases in EMR is an added advantage
Why Join Us?
• Opportunity to work directly with US-based healthcare operations
• Stable, long-term project
• Growth opportunities into supervisory and client-facing roles
• Professional and structured work environment
Subject: Application - Call Center Executive / Lead (US Healthcare)